Privacy Policy
Subvalley Securities Ltd. (SVSL) is committed to protecting the privacy and personal information of its clients, investors, website visitors, and other users. This Privacy Policy explains how we collect, use, store, protect, and manage personal information when you visit our website, use our online services, or communicate with us.
This Privacy Policy applies to our website, https://svsl.com.bd/, and related online activities. It describes the types of information we collect, how we use that information, and the measures we take to protect it.
By accessing or using our website and online services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
Personal Information:
When you contact us, submit an inquiry, register for our services, or establish a client relationship, we may collect information such as:
- Full name and contact details.
- Email address and telephone number.
- Residential and mailing address.
- National Identification (NID) or other identification details, where required.
- BO Account information and relevant client identification details.
- Other information voluntarily provided through forms, emails, or other communication channels.
Technical Information:
When you visit our website, certain technical information may automatically be collected, including your IP address, browser type, operating system, device information, access time, referring website, and browsing activity.
We collect only the information necessary for legitimate business, operational, regulatory, and service-related purposes.
2. How We Use Your Information
We may use the information collected for the following purposes:
- To provide stock brokerage and related financial services.
- To create, maintain, and manage client accounts.
- To communicate with clients regarding account activities, transactions, and service updates.
- To respond to inquiries, requests, and complaints.
- To provide portfolio statements, trade confirmations, and other account-related information.
- To improve our website, services, and user experience.
- To send important notices, market updates, research reports, and service-related communications.
- To prevent fraud, unauthorized access, and other suspicious activities.
- To comply with applicable laws, regulations, and regulatory requirements.
3. Client and Investor Information
As a stock brokerage firm, Subvalley Securities Ltd. may collect and process certain personal, financial, and account-related information from clients for providing brokerage services.
Such information may include BO Account details, trading information, portfolio records, transaction history, identification documents, and other relevant information required for client on-boarding and account management.
We handle client information with appropriate care and use it only for legitimate business purposes, subject to applicable laws and regulatory requirements.
4. Log Files
Subvalley Securities Ltd. follows standard procedures for using log files. These files record visitors when they access our website.
The information collected may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and the number of clicks.
This information is generally used to analyze website traffic, monitor website performance, maintain security, administer the website, and improve our services.
Log file information is not intended to identify individual visitors unless required for security, legal, or regulatory purposes.
5. Cookies and Website Technologies
Like many websites, our website may use cookies and similar technologies to improve the browsing experience.
Cookies are small text files stored on your device that help us understand visitors’ preferences and website usage.
We may use cookies to:
- Improve website functionality and performance.
- Remember user preferences.
- Understand website traffic and visitor behavior.
- Enhance website security and user experience.
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Communication
We may use your contact information to communicate with you regarding our services and business activities.
Such communications may include:
- Account-related notifications and service updates.
- Transaction confirmations and portfolio statements.
- Important announcements and notices.
- Market updates and research reports.
- Newsletters and promotional information, where appropriate.
We may communicate through email, telephone calls, SMS, or other available communication channels.
You may contact us if you wish to update your communication preferences, subject to applicable legal and regulatory requirements.
7. Sharing and Disclosure of Information
Subvalley Securities Ltd. does not sell, rent, or trade clients’ personal information to third parties for commercial purposes.
However, we may share or disclose information in the following circumstances:
- Regulatory Authorities: When required by the Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange PLC (DSE), Central Depository Bangladesh PLC (CDBL), or other competent regulatory authorities.
- Legal Requirements: When disclosure is necessary to comply with applicable laws, court orders, legal processes, or government requests.
- Service Providers: When necessary to work with trusted technology providers, IT service providers, website hosting companies, and other service partners for operational purposes.
- Security and Protection: When necessary to protect our rights, clients, employees, business operations, or prevent fraud and unauthorized activities.
Any such sharing will be limited to the relevant purpose and subject to applicable confidentiality and legal requirements.
8. Data Security
Protecting personal and financial information is important to us.
We take reasonable technical, administrative, and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access restrictions, security controls, system monitoring, and other appropriate safeguards.
However, no method of electronic transmission or data storage over the internet can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal, financial, and account-related information for as long as necessary to fulfill the purposes for which it was collected.
Information may also be retained for the period required by applicable laws, regulatory obligations, business requirements, dispute resolution, and record-keeping purposes.
When information is no longer required, we take reasonable steps to securely dispose of or anonymize it, where applicable and legally permitted.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services for your convenience and information.
These external websites operate independently and may have their own privacy policies and terms of use.
Subvalley Securities Ltd. does not control or take responsibility for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of those websites before sharing any personal information.
11. User Rights and Responsibilities
You are encouraged to ensure that the personal information you provide to us is accurate, complete, and up to date.
Subject to applicable laws and regulatory requirements, you may contact us to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Update your contact details and communication preferences.
- Raise concerns regarding the handling of your personal information.
Certain information may be required to be retained or processed to meet legal, regulatory, and business obligations. Therefore, some requests may be subject to applicable restrictions.
12. Regulatory Compliance
Subvalley Securities Ltd. operates as a stock brokerage firm under the applicable regulatory framework of Bangladesh.
We are committed to handling personal and financial information in accordance with applicable laws, rules, regulations, and directives issued by the relevant authorities, including the Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange PLC (DSE), and Central Depository Bangladesh PLC (CDBL), as applicable.
13. Children’s Privacy
Our website and brokerage services are not specifically designed for children.
We do not knowingly collect personal information from children in violation of applicable laws and regulatory requirements. If we become aware that such information has been collected improperly, we will take reasonable steps to address the matter in accordance with applicable requirements.
14. Changes to This Privacy Policy
Subvalley Securities Ltd. reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or regulatory guidelines.
Any updates will be published on this page with the revised date.
We encourage visitors and clients to review this page periodically to stay informed about how we protect and manage personal information.
Changes will become effective upon publication on our website unless otherwise stated.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
Subvalley Securities Ltd.
Corporate Office:
PFI Tower (8th Floor, East Side),
56–57, Dilkusha Commercial Area,
Dhaka-1000, Bangladesh.
Email: info@svsl.com.bd, svsltd@gmail.com
Phone:+880 2-47123004, +880 2-47123004
Website: https://svsl.com.bd/
Subvalley Securities Ltd.
DSE TREC Holder No.: 168
BSEC Registration No.: 3.1/DSE-168/2006/118
CDBL DP No.: 36300
Last Updated: 08 September 2026